Configure Mobile Devices
To setup an Exchange ActiveSync account, your mobile device will need internet access. This can be done by connecting your mobile device to a wireless network or your carrier’s data network.
IOS Users, Be Aware of the Following
By default, only three days’ worth of email is synchronized. To synchronize more, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, and tap on Mail days to sync.
After configuring an Exchange ActiveSync account, all existing contact and calendar information on the iOS device is overwritten. Additionally, iTunes no longer syncs contacts and calendars with your desktop computer. You can still sync your iOS device wirelessly with MobileMe services.
If at any point you see a “What would you like to do with the previously synced iCloud contacts on your iPhone” message on your phone, click Keep on My iPhone. If you click Delete from My iPhone, you will lose any subject data that is not stored in either iCloud or on our Exchange server.
Setup Exchange ActiveSync on your iOS Device
- To add an Exchange account to your iOS device, tap Settings > Mail, Contacts, Calendars > Add Account > Microsoft Exchange.
Note: To retrieve your Exchange settings, click the ActiveSync Settings click the following link and login using your email address and password. https://protectedtrust.com/getsettings/activesync
- On the next screen, enter your complete email address, domain, username, password, and a description (which may be anything you like).
- Your iOS device will now try to locate your Exchange Server using Microsoft’s Autodiscover service. If it cannot locate the server, you will be prompted to enter your Exchange Server’s address in the Server
- Choose which type or types of data you would like to synchronize: Mail, Contacts, and Calendars.
- Tap Done
- Remove any legacy Accounts from Settings > Mail, Contacts, Calendars by selecting them and clicking “Delete” button at the bottom of the Account page.
Setup Exchange on your Windows Phone or Android device
Before we begin it is important to keep in mind that email configuration varies depending on, make, model, and carrier. Unlike iOS devices, you cannot make these changes before your network administrator has made the necessary Autodiscover (DNS) changes.
To configure your Windows Phone or Android device, remove the legacy Exchange account and add a new Exchange account.
Please visit the website below to find the setup instructions for your mobile device (if you do not see your specific device, please choose the model closest to yours).